Nationalmuseum official ticketing website

1. General

These terms and conditions apply when you purchase “electronic tickets” and any “addon products” (eg. Exhibition catalogues) through the web platform (henceforth referred to as the “website”) Biljetto (www.nationalmuseum.biljetto.com), hosted by PositionEtt AB and administered by Nationalmuseum.

By purchasing an electronic ticket and addon products, you (“the customer”) and Nationalmuseum enter into an agreement where you commit to abide by these terms and conditions. The agreement is considered binding once you have confirmed your purchase and received your electronic tickets to your email address. The agreement is considered valid from the time of purchase until the product has been used for the date stated upon the chosen date. For this agreement, Swedish law shall be applied.

To enable you to purchase electronic tickets, Nationalmuseum requires you to provide certain personal information. By purchasing an electronic ticket through this website, you have therefore consented to the collection and storage of the required data.

Nationalmuseum reserves the right to change these terms and conditions without notifying customers. For changes to the terms and conditions, the terms and conditions valid at the time of the customer’s purchase shall apply. The most recent version of the terms and conditions can be viewed at this website or by contacting Nationalmuseum at info@nationalmuseum.se.

2. Contact information: 

Electronic ticket sales through this website is administered by Nationalmuseum (organisation number: 202100-1108) which can be contacted at:

Nationalmuseum, Södra Blasieholmen, 111 48  Stockholm, SWEDEN

Telephone number (switchboard): +46851954300 (charges apply depending on your telephone provider)

Fax: +468-5195 4451

Email: info@nationalmuseum.se           

If you have questions or need assistance with your electronic ticket purchase, please contact Nationalmuseum at info@nationalmuseum.se.

3. Product:

Through this website, Nationalmuseum sells electronic tickets to exhibitions, guided tours, lectures and courses (henceforth referred to as “events”) arranged by Nationalmuseum as well as addon products for some events. For more information regarding ongoing events, please visitwww.nationalmuseum.se.

The customer who has purchased the ticket is considered by Nationalmuseum to be the “contact person” to contact regarding any changes to the event such as cancellations. The customer is therefore to ensure that their contact information given at the time of purchase is correct, as changes are not possible.

Electronic tickets are valid for the number of people, date and event stated upon their face(s). While the date can be rebooked, the type of event and the number of people cannot be changed. The customer is responsible for ensuring that the electronic tickets are valid for the event, date and number of people they intend to book.

The electronic ticket can be transferred, but not to be sold to, to for example friends and family. The contact person remains the original customer with whom contact regarding potential cancellations and changes to the event is done.

Nationalmuseum reserves the right to deny entry to those with tickets purchased at any third party-point of purchase.

Electronic tickets are not possible to divide and separate. Electronic tickets valid for more than one person can only be used for all members of the group at the same time.

Electronic tickets are to be able to be shown to Nationalmuseum’s staff. Electronic tickets can be shown digitally on a mobile device or printed. Damaged or illegible printed electronic tickets are not considered valid.

Lost electronic tickets are not replaced. This also applies to printed electronic tickets.

4. Prices

The price may vary depending on the type of event and on what potential addons to the electronic ticket the customer makes. No other costs are added to the ticket price unless stated so. Electronic tickets are not subject to changes in admission prices and the admission paid at the time of purchase is final and not subject to any added costs.

The prices on this website is in Swedish Krona (SEK) and includes value-added tax.

Prices, campaigns and special offers on the website can differ from those offered at the museum buildings.

Electronic tickets for free admission and concessions are required to be paired with a “proof of eligibility”, such as a student ID or member card, for the ticket to be valid.

Please observe that customers that wish to participate in events free-of charge will still be required to book an electronic ticket.

5. Free admission and concessions to temporary exhibitions

Nationalmuseum offers free admission for the following:

·        Visitors under 20 years of age 

·        Nationalmusei Vänner (”Friends of Nationalmuseum”)

·        Employees at the Swedish Central Museums

·        Members of the press

·        Authorised guides 

·        Fellows of the Swedish Royal Academy of Fine Arts

·        Companions to visitors with disabilities

·        Teachers with an accompanying class

·        Members of Swedish Museums Association

·        Members of Swedish Museum Informants

·        Holders of the ICOM/ICOMOS-card

·        Holders of Nationalmusem’s Honnörskort

·        Holders of Stockholm City’s Key of Honour

·        Travel guides with/and tour bus drivers

Please observe that visitors eligible for free admission will still be required to book an electronic ticket through this website or get a free ticket at the tills of the museum building(s) in order to enter the temporary exhibitions.

Nationalmuseum offers concessions to the following:

·        Students of 20 years of age and above

·        Senior citizens from 65 years and above, early retirees

Holders of tickets for free admission and/or concessions are required to show proof of eligibility for free admission and concessions such as student IDs and membership cards. The customer is responsible to be able to show both a valid ticket and proof of eligibility. Nationalmuseum reserves the right to deny entry for those that cannot show tickets and/or proof of eligibility.

6. Electronic tickets for groups of more than one person

The person who booked the group’s electronic ticket is considered by Nationalmuseum to be the contact person for the entire group.

Printed copies of the group’s electronic ticket are not valid to use as individual tickets.

Electronic tickets booked for more than one person are to be used for the simultaneous entry of the number of people it is valid for. For groups where members will want to take part of the event, such as an exhibition, at different times, it is therefore better to book separate tickets.

7. Payment

Nationalmuseum accepts credit/debit card payments with Visa or MasterCard. Please observe that the payment transaction is managed by third parties and done securely through encryption via SSL (Secure Sockets Layer) between the customer’s personal computer and Pay Ex’s payment servers. For more information regarding the transaction process please visit www.payex.se

8. Delivery

The electronic ticket is sent as a PDF-file together with the order confirmation to the email address stated at the time of purchase without any added delivery costs. Nationalmuseum does not offer any other modes of delivery. Delivery is done within 1 hour. Should you have not received your tickets and confirmation email, please check your Spam filter.

If money has been withdrawn from your bank account but you have yet to receive your tickets, please contact Nationalmuseum at info@nationalmuseum.se and state your name, what date, type of event and the number of people the ticket was valid for.

Addon products are collected free-of-charge at the museum shop unless stated otherwise on the face of the ticket.  

9. Cancelled events

Nationalmuseum reserves the right to cancel events and strives to contact affected customers before the starting time of the event. Customers are contacted by email, hence why it is important for customers to enter in the correct email address when they purchase an electronic ticket. Electronic tickets to cancelled events are refunded within thirty (30) days from Nationalmuseum notifying a ticket holder through email of the cancellation.

10. Refund and right to withdraw (electronic tickets)

Supported by provisions in the Swedish ”Lagen om distansavtal och avtal utanför affärslokaler” (2005:59), Nationalmuseum does not refund electronic tickets or offer the right to withdrawal from parts of or the entirety of electronic tickets sold through this website.

Refunds are only granted upon presentation of a Doctor’s note or in cases of Nationalmuseum having to cancel events. Refunds are done on the part of the ticket that is affected by a potential cancelled event or illness. Refunds are done to the electronic ticket’s contact person and through bank repayment via PayEx within thirty (30) days from Nationalmuseum notifying a ticket holder through email of Nationalmuseum’s intention to refund the ticket. No administration costs are added to any refunds.

Please note that Nationalmuseum may have to contact you to get additional details from you in order to follow through a refund.

11. Right to withdraw (courses) 

 

Nationalmuseum offers the right to withdrawal and refunds for electronic tickets purchased for educational courses. The right to withdrawal must be invoked within fourteen (14) calendar days from the day the customer made their payment and received an order confirmation. 

 

The customer who wants to invoke their right to withdrawal need to contact info@nationalmuseum.se within the given time frame and enclose their order confirmation. The customer can also fill in the Swedish Consumer Agency’s standard form and attach it to the email. 

 

A customer who purchases a course fourteen (14) calendar days before the start of the course, accepts that they are obliged to participate in the course within these fourteen (14) calendar days. Should this customer want to invoke their right to withdrawal from a course that has already started, they accept that Nationalmuseum will take out a part of the refund that is proportionate to the part of the course that has already started.  

 

12. Refund and right to withdraw (addon products)

Supported by the provisions in the Swedish “Lagen om distansköp och avtal utanför affärsloka”l (2005:59), Nationalmuseum offers the right to withdrawl and refunds for addon products, provided that the total sum paid for such products is more than 400 SEK (including value-added tax). The right to withdrawal must be invoked within fourteen (14) calendar days from the day the customer made their payment and received an order confirmation.

The customer who wants to invoke their right to withdrawal needs to contact info@nationalmuseum.se within the given time frame. The customer will also need to send a copy of their order confirmation. The customer can also fill in the Swedish Consumer Agency’s standard formand disclose in the email.

Refunds are done within thirty (30) days from the day that Nationalmuseum has received your email. Refunds are done through bank repayments and Nationalmuseum may have to contact the customer to get additional details needed to complete a refund. 

13. Rebooking

The customer can rebook their electronic tickets by clicking on the tab “Rebook” on this website.

Electronic tickets can be rebooked ONCE.

Rebooking is available until the starting time of the originally booked event.

Electronic tickets can only be rebooked for the type of event and number of people it was originally valid for.

No costs are added when rebooking.

Please observe that rebooking is only possible as far as there are available dates and tickets left. In such case, the electronic tickets can be passed to for example friends or family members or the original ticket holder can choose to void the ticket by not using it.

14. Data collection

For collection and management of personal data through this website, the Nationalmuseum Policy for the Collection and Processing of Personal Data is applied.

Information regarding financial transactions are saved and stored by Nationalmuseum for ten (10) years. Lists of participants to the events are saved and stored for one (1) year after the type of event has been finished.

15. Forwarding of personal data to a third party

Your personal data will only be sent to a third party when required in order to complete the needed payment transaction. This is done safely through encryption by SLL (Secure Sockets Layer) between the customer’s personal computer and the PayEx payment servers.

16. Cookies

For collection and management of cookies, the Nationalmuseum Policy for Cookies shall apply.

You can choose to not accept cookies by changing the settings in your Internet browser. However, while you will still be able to visit this website, some of the functions may not work as intended.  

17. Protection against spam

Nationalmuseum uses your email address and cellphone number for the purposes stated in its Policy for the Collection and Processing of Personal Data. Nationalmuseum does not sell this data to any third party. If you suspect your email address or cellphone number have fallen into the hands of such a third party after visiting this website, please contact info@nationalmuseum.se.

18. Data Protection Officer

Should you have any questions about how Nationalmuseum manages your personal data, please contact dataskyddsombud@nationalmuseum.se.

19. Complaints

Should you feel as if the product purchased from Nationalmuseum through this website did not meet your expectations, please contact info@nationalmuseum.se. Complaints for products are accepted within thirty (30) calendar days from the moment you discovered or should have discovered that the product did not meet your expectations.

Should you feel as if Nationalmuseum does not meet your complaints in a satisfactory manner, you have the right to report the case to the Swedish National Board of Consumer Disputes (Allmänna Reklamationsnämnden) to have it tried. For more information about how to do this, please visit their website.