These terms and conditions were updated the 18th of January 2023 and apply to all purchases made from this date on.
1. General
These terms and conditions apply when you purchase electronic tickets and any addon products/services through the web platform (henceforth referred to as the website) Biljetto (www.nationalmuseum.biljetto.com), hosted by PositionEtt AB and administered by Nationalmuseum.
By purchasing an electronic ticket and addon products/services, you and Nationalmuseum enter into an agreement where you commit to abide by these terms and conditions as well as the visitor rules . The agreement is considered binding from the time of purchase until the product has been used for the date stated upon the chosen date. For this agreement, Swedish law shall be applied.
To enable you to purchase electronic tickets and any addon products/services, Nationalmuseum requires you to provide certain personal information. Personal information is required for identification is e.g., name, address, e-mail, mobile number etc. By completing a transaction through this website, you have consented to the collection and storage of the required data.
Nationalmuseum reserves the right to change these terms and conditions without notifying customers. For changes to the terms and conditions, the terms and conditions valid at the time of the customer’s purchase shall apply. The most recent version of the terms and conditions can be viewed at this website or by contacting Nationalmuseum at bokningen@nationalmuseum.se.
2. Contact information:
Sales through this website are administered by Nationalmuseum (organization number: 202100-1108) which can be contacted at:
Nationalmuseum, Södra Blasieholmen, 111 48 Stockholm, SWEDEN
Telephone number (switchboard): +46851954300 (charges apply depending on your telephone provider)
Fax : +468-5195 4451
Email : bokningen@nationalmuseum.se
If you have questions or need assistance with your purchase, please contact Nationalmuseum at info@nationalmuseum.se.
3. Product:
Through this website, Nationalmuseum sells electronic tickets to, amongst others, exhibitions, guided tours, lectures, and courses (henceforth referred to as events) arranged by Nationalmuseum and held digitally or at the museum building on Blasieholmen or Gustavsbergs Porcelain Museum.
The payment is drawn in the moment of purchase. We do not offer any reservation possibilities but perform only direct transactions through this site.
After the ticket purchase the customer receives a receipt and tickets in two separate emails. Each ticket contains an individual QR code with its own reference number. Your ticket will be scanned through hand-scanners or iOS devices in the museum by staff at the information desk. In exchange you will receive a sticker to enter the museum.
Nationalmuseum also offers the customer to purchase physical addon products or addon services for an added fee to their electronic ticket.
The customer who has purchased the ticket is considered by Nationalmuseum to be the contact person to whom any changes to the event are notified. The customer is therefore to ensure that their contact information given at the time of purchase is correct, as changes go this are not possible.
Electronic tickets are valid for the number of people, date and event stated upon the ticket face. The customer is responsible for ensuring that the electronic tickets are valid for the event, date, and number of people they intend to book.
The electronic ticket is personal and cannot be transferred, except for digital events given as Christmas gifts.
Electronic tickets are not to be re-sold. Nationalmuseum reserves the right to deny entry to those with tickets purchased at any third party-point of purchase.
Electronic tickets are shareable for large groups. Every ticket contains an individual QR code that will be scanned by staff outside the exhibition. After this the ticket is considered used and is not reusable. Read more about electronic tickets for groups on section 6.
Electronic tickets must be shown to Nationalmuseum’s staff. Electronic tickets can be shown digitally or printed. Damaged or illegible printed electronic tickets are not considered valid.
Lost electronic tickets are not replaced. This also applies to printed electronic tickets.
Electronic tickets do not grant the holders priority in any queues to the museum building(s) or temporary exhibitions.
Nationalmuseum can deny entrance to late arrivals.
4. Prices
Nationalmuseum uses differencing pricing for tickets. This means that the prices may vary depending on the time, on the type of event and on what potential addons to the electronic ticket the customer makes. There are no further reductions for seniors or students outside the set price. No other fixed costs are added to the ticket price unless stated so. Electronic tickets are not subject to changes in admission prices and the admission paid at the time of purchase is final and not subject to any added costs.
The prices on this website is in Swedish Krona (SEK) and includes value-added tax.
Prices, campaigns and special offers on the website can differ from those offered at the museum.
Please observe that customers that wish to participate in events free-of charge will still be required to book an electronic ticket. A ticket is also necessary for our children’s exhibition Villa Curiosa which has free admission.
5. Free admission and concessions to temporary exhibitions
Nationalmuseum offers free admission for the following:
· Visitors under 20 years of age
· Nationalmusei Vänner (Friends of Nationalmuseum)
. Holders of the Nationalmuseum annual card
· Employees at the Swedish Central Museums
· Members of the press with a press card or AICA's membership card
· Authorised guides
· Fellows of the Swedish Royal Academy of Fine Arts
· Companions to visitors with disabilities
· Teachers (preschool, compulsary school and upper secondary education only) together with a group of pupils
· Members of Swedish Museums Association
· Members of Swedish Museum Informants
· Holders of the ICOM/ICOMOS-card
· Holders of Nationalmusem’s Honnörskort
· Holders of Stockholm City’s Key of Honour
. Holders of the GoCity All Inclusive-pass
· Travel guides with/and tour bus drivers
. Gustavsbergs porslinsmuseum vänner (Gustavsbergs Porcelain Museum friends - only accepted at Gustavsbergs Porcelain Museum )
. Asylum seekers holding the LMA card issued by the Swedish Migration Agency
Annual card holders can prebook tickets under the ticket category "Annual card". Visitors eligible for free admission will still be required to book an electronic ticket through this website.
Holders of tickets for free admission and/or concessions are required to show proof of eligibility, for example membership cards. The customer is responsible to be able to show both a valid ticket and proof of eligibility.
Nationalmuseum reserves the right to deny entry for those that cannot show tickets and/or proof of eligibility.
6. Electronic tickets for groups of more than one person
The person booking the group’s electronic ticket is considered by Nationalmuseum to be the contact person for the entire group.
The contact person will, after completed booking, receive a receipt and thereafter tickets through a PDF file by e-mail. When booking tickets for large groups is permitted for the contact person to distribute individual tickets with QR code to the group members.
Please note that every page in this document contains an individual QR code with a personal booking reference number. Only one entry is permitted, and your ticket will be scanned through hand-scanners or iOS devices in the museum by staff.
For electronic tickets to digital events, the contact person is given a link to the event and is responsible to distribute this amongst the group as well as informing the group about the technical requirements necessary to partake in the event.
Read more about invoice for companies and large groups on section 7.1.
7. Payment
Nationalmuseum accepts credit/debit card payments with Visa or MasterCard. The payment transaction is entirely managed by third parties and done securely through encryption via SSL (Secure Sockets Layer) between the customer’s personal computer and Pay Ex’s payment servers. For more information regarding the transaction process please visit www.payex.se
7.1 Nationalmuseum offers payment by invoice as an alternative for large groups. The minimum amount is 500 SEK.
The customer has the responsibility to inform chosen payment method and number of tickets beforehand to bokningen@nationalmuseum.se . An invoice address and VAT number is required.
Please note that we have a limited possibility to change a booking after it is made.
Cancellations must be made 2 weeks ahead the booked time to bokningen@nationalmuseum.se.
If the cancellation transcends this timeframe full amount will be charged.
8. Delivery
Receipt will be sent in a separate email to the customer. The electronic ticket will be sent in a PDF-file to the email address stated at the time of purchase without any added delivery costs. Nationalmuseum does not offer any other modes of delivery. Delivery is done within 1 hour. Should you have not received your tickets and confirmation email, please check your Spam filter. No delivery costs are added.
If money has been withdrawn from your bank account but you have yet to receive your tickets, please contact Nationalmuseum at bokningen@nationalmuseum.se and state your name, what date, type of event and the number of people the ticket was valid for.
Addon products are collected free-of-charge at the museum shop unless stated otherwise on the ticket.
For digital events, access to the event is provided through a distributed link to the email address provided at the time of purchase.
9. Cancelled events
Nationalmuseum reserves the right to cancel events and strives to contact affected customers before the starting time of the event. Customers are contacted by email.
An email with a credit code will be sent to all affected customers. The credit code is valid for 3 months. Please note that the credit code is not valid for purchases at the museum but only online through this website. The credit code contains the same amount as the last booking.
No administrative costs are added to any refunds. Please note that Nationalmuseum may have to contact you to get additional details from you to make a refund.
10. Refund and right to withdraw
Refunds
Refunds are only granted upon presentation of a Doctor’s note. Refunds are done on the part of the ticket that is affected by illness. Refunds are done to the electronic ticket’s contact person and through bank repayment via PayEx within thirty (30) days from Nationalmuseum notifying a ticket holder through email of Nationalmuseum’s intention to refund the ticket. No administrative costs are added to any refunds.
Please note that Nationalmuseum may have to contact you to get additional details from you to make a refund.
Customer who has purchased a digital event as a gift to a third party agrees to transfer their right to refund to the same third party.
Cancellation Policy Credit Code
Our customers are responsible of cancelling electronic tickets free of charge under the tab My Tickets at least 60 minutes before reserved time. Please note that we don't accept cancellations by email.
the customer will receive a credit code after cancellation by e-mail and is given the opportunity to book a ticket again through the website https://www.nationalmuseum.biljetto.com/. Please note that the code is valid for 3 months. Please note that the credit code is not valid for purchases at the museum but only online through this website. The credit code contains the same amount as the last booking. Electronic tickets can be cancelled only one time.
Started or scanned tickets cannot be cancelled afterwards. This includes complete and partial booking.
Supported by provisions in the SwedishLagen om distansavtal och avtal utanför affärslokaler (2005:59),
11. Right of withdrawal (courses)
Nationalmuseum offers the right of withdrawal for electronic tickets purchased for educational courses. The right of withdrawal must be invoked within fourteen (14) calendar days from the day the customer made their payment and received an order confirmation.
The customer who wants to invoke their right to withdrawal need to contact bokningen@nationalmuseum.se within the given time frame and enclose their order confirmation. The customer can also fill in the Swedish Consumer Agency’s standard form and attach it to the email.
A customer who purchases a course fourteen (14) calendar days before the start of the course, accepts that they are obliged to start the course within these fourteen (14) calendar days. Should this customer want to invoke their right of withdrawal from a course that has already started, they accept that Nationalmuseum will take out a part of the refund that is proportionate to the part of the course that has already started.
Refunds are done within thirty (30) days from the day Nationalmuseum has received your message. Refunds are done through bank repayment and Nationalmuseum may have to contact the customer to get additional details needed to make a refund. No administrative costs are added to any refunds.
12. Refund and right of withdrawal (addon products)
Supported by the provisions in the Swedish Lagen om distansköp och avtal utanför affärslokal (2005:59), Nationalmuseum offers the right of withdrawlal and refunds for addon products, provided that the total sum paid for such products is more than 400 SEK (including value-added tax). The right of withdrawal must be invoked within fourteen (14) calendar days from the day the customer made their payment and received an order confirmation.
The customer who wants to invoke their right of withdrawal need to contact bokningen@nationalmuseum.se within the given time frame. The customer will also need to send a copy of their order confirmation. The customer can also fill in the Swedish Consumer Agency’s standard form and attach it in the email.
Refunds are done within thirty (30) days from the day Nationalmuseum has received your message. Refunds are done through bank repayment and Nationalmuseum may have to contact the customer to get additional details needed to make a refund. No administrative costs are added to any refunds.
For addon products that have been collected from the museum, the customer is to pay any potential delivery fees to return the product to Nationalmuseum. Otherwise, no costs are added to any refunds.
13. Annual Card
Nationalmuseum's annual pass entitles you to free entry and an unlimited number of visits to all exhibitions in Nationalmuseum and Gustavsberg's Porcelain Museum. The annual pass is valid for one year from the collection date (January 4 at the earliest). Contact the museum store if you want to change the start time.
Nationalmuseum does not provide digital annual passes but only physical annual passes for collection through our ticket supplier Biljetto. The customer receives their card with an information brochure after presenting their receipt in the museum shop. Registration of customer details is required when picking up an annual pass.
Please note that the annual card is personal, and that identification is required at each visit. Lending of cards, neither for entry nor to take advantage of discounts in the museum, is not permitted and random tests may possibly occur. The customer must present their annual pass at each visit and will receive a sticker from museum staff.
The customer can pre-book their ticket themselves under the ticket category Entrance ticket annual pass. In the event of an impediment, the customer cancels their ticket on their own through https://nationalmuseum.biljetto.com/sokbiljett/.
The annual pass gives discounted prices in the museum's physical stores in Blasieholmen and Gustavsberg's porcelain museum as well as in the Nationalmuseum restaurant. The discount does not apply to the web shop’s assortment, Torun jewelry or already discounted items in the store. You can find complete information about discounts and/or offers at nationalmuseum.se. The annual pass also does not entitle you to discounts or offers of other events published under the page https://nationalmuseum.biljetto.com/ unless this is stated in Nationalmuseum.se.
With the support of the Act on Distance Contracts and Contracts Outside Business Premises (2005:59, 2:11 twelfth point), reimbursements and cancellations are not permitted for full or partial annual passes sold via this website. If you lose your annual pass, contact info@nationalmuseum.se to block your card. An administrative fee of SEK 25 is added for card replacement. A customer who has pre-purchased an annual ticket online as a gift to a third party waives the right to repurchase, which is transferred to the third party, upon transfer of the electronic ticket.
In case of misuse of Nationalmuseum's annual pass, violation of these conditions, Nationalmuseum reserves the right to revoke the annual pass .
All questions regarding Nationalmuseum's annual pass are handled by info@nationalmuseum.se
13. Data collection
For collection and management of personal data, the Nationalmuseum Policy for the Collection and Processing of Personal Data shall apply.
Information regarding financial transactions is saved and stored by Nationalmuseum for ten (10) years.
14. Forwarding of personal data to a third party
Your personal data will only be sent to a third party when required to complete a payment transaction. This is done safely through encryption by SLL (Secure Sockets Layer) between the customer’s personal computer and the PayEx payment servers.
15. Cookies
For collection and management of cookies, the Nationalmuseum Policy for Cookies shall apply.
You can choose to not accept cookies by changing the settings in your Internet browser. However, while you will still be able to visit this website, some of the functions may not work as intended.
16. Protection against spam
Nationalmuseum uses your email address and cellphone number for the purposes stated in its Policy for the Collection and Processing of Personal Data. Nationalmuseum does not sell this data to any third party. If you suspect your email address or cellphone number have fallen into the hands of a third party after visiting this website, please contact info@nationalmuseum.se.
17. Data Protection Officer
Should you have any questions about how Nationalmuseum manages your personal data, please contact dataskyddsombud@nationalmuseum.se.
18. Complaints
Should you feel as if the product or service purchased from Nationalmuseum through this website did not meet your expectations, please contact bokningen@nationalmuseum.se. Complaints for products or services must be made by customer within thirty (30) calendar days from the moment you discovered or should have discovered that they did not meet expectations.
Should you feel as if Nationalmuseum does not meet your complaints in a satisfactory manner, you have the right to report the case to the Swedish National Board of Consumer Disputes (Allmänna Reklamationsnämnden) to have your complaint tried. For more information about how to proceed, please visit their website.
19. Newsletter
Customers that have given their consent to newsletters in connection with purchases can be reached by e-mail or text message for newsletter, offers and customer surveys.